Description

POSITION: Senior Product Specialist

DIVISION: Metrology and Analysis Systems Division (MAD)

COMPANY: Hitachi High-Tech America, Inc. ("HTA")

TRAVEL: Up to 30% (domestically and internationally)

REMOTE WORK: Hybrid (+50% Onsite) - Onsite 90% / Remote 10%

EXPECTED PAY RANGE: $123,065 - $169,214 annually

This pay range is for the position's base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Product Specialist (SPS) is responsible for providing technical presentations, discussions, and technical support to existing and potential FIB-SEM and TEM customers. The SPS must collaborate with sales and marketing to both enable the company to meet or exceed the needs of our customers and achieve sales plan goals. The SPS will often utilize interactive communication skills with customers, factory engineers, and vendors to ensure effective support of the company's product lines. Primary applications field for the SPS is the failure analysis (FA) of semiconductor devices using FIB-SEM and TEM. So, the SPS requires strong technical background in semiconductor FA using FIB-SEM and TEM. The SPS will work closely with the Applications Engineering department and Sales department on defining applications for product strategies and roadmaps for FIB-SEM and TEM product lines. The SPS will communicate and work with the Sales department to promote and demonstrate products to potential customers. The SPS may attend and participate in conferences, exhibitions, and industry shows.

PRIMARY RESPONSIBILITIES

• Deliver compelling product presentations
• Provide sample-run activities and product demonstrations to customers
• Conduct technical product training on instruments and applications for customers and internal staff
• Understand and provide technical solutions to customer's technical requirements through applications support
• Develop application notes (marketing collateral) for the appropriate product line
• Generate technical data for advertising, proof statements, journal publications, and other types of documentation
• Review and edit marketing documents and other written documents/reports for technical accuracy
• Provide sales staff with technical information in order to help them respond to customer issues and questions
• Analyze customer samples for sales opportunities and technical suppor
• Assist internal staff and customers with technical support and application issues
• Review customer application needs with sales staff
• Serve in a technical support role during sales calls
• Resolving technical product line issues and problems
• Key account technical management
• Provide technical requirements to the factory for continued and next generation product development
• Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• Master's Degree in related field required or equivalent combination of education and experience
• PhD in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field preferred

EXPERIENCE and TRAVEL REQUIREMENTS

• Eight (8) or more years' experience in related materials science applications or semiconductor FA applications
• Eight (8) or more years' experience working with FIB-SEM and TEM instrumentation
• Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM) and Focused Ion Beam (FIB) experience is strongly preferred
• Programming experience in scripting languages, Python, C, and C++ is a plus
• Project management experience is a plus
• Experience developing new products, technical functions, or applications through customer collaboration is a plus.
• Domestic and international travel up to 30%

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• Must have organizational, analytical, problem solving, and customer service skills
• Ability to speak and present in front of audiences/classes, including educators
• Demonstrated leadership skills with a strong work ethic and willingness to work with others in a team setting
• Knowledge of technical documentation techniques
• Thorough and proven knowledge of laboratory practices, procedures, and equipment
• Ability to follow safety protocols and procedures and put safety first at all times
• Intermediate Microsoft Office skills with a focus on Excel, Word, PowerPoint, and Outlook
• Ability to effectively communicate through phone, email, text, and any form of social and/or digital media
• Ability to work well independently and within a group
• Strong written and verbal communication skills in English
• Ability to speak and comprehend Japanese a plus

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to