Company Overview

Group/Division

Job Description/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, coordinated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with encouragement, research and development. KLA focuses more than average on innovation, and we invest 15% of sales back into R&D. Our guide teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams grow with seeking really hard problems. There is never a dull moment with us.

Business Unit

KLA Services Team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Support, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the dedication and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts' network to ensure worldwide availability of parts.

Primary Responsibility

Support sustaining product service engineering for Surfscan. Serves as the central technical resource interfacing across teams to focus on continuous improvement of system hardware, diagnostics and software, tooling, user documentation, knowledge management and training. The individual may also be fully coordinated with the program team driving serviceability and reliability improvements into the product design. Serviceability will include Cost of Service and valuable service improvements which drive incremental revenue.

Job Scope

• Create self-sustaining solutions for hardware and software issues to support our customers by working with multi-disciplinary teams.

• Excellent communication and ability to influence others across all levels of an organization

• Gain detailed engineering level knowledge of sophisticated, groundbreaking systems and sub-systems including optics, electronics, mechanical components, custom software and algorithms.

• Proactively engage with product development engineers to develop best in class products and service

• Gather and analyze data from systems at customer sites to identify sources of systematic or intermittent issues

• Able to take critical feedback to improve self and product. Objective approach to solve problems is key.

• Coordinates and performs root cause analysis using the 7-step methodology to solve problems.

• High awareness of field issues and ability to identity knowledge gaps. Drive procedural/ training improvements and adoptions.

• Create processes and protections to secure KLA Intellectual Property

• Able to work in a dynamic environment where priorities and tasks can change with short notice

• Travel up to 15% may be required.

Qualifications/Education Desired

• Bachelor's Degree in Engineering, Physics, Materials Science, Data analytics or related fields highly preferred

• 2+ years showing dynamically increasing scope of responsibilities

• Experience working with optics and electromechanical systems

• Hardware & software engineering experience with demonstrable fixing skills

• Excellent oral and written communication skills

• Have a solid understanding of semiconductor manufacturing, optical-mechanical systems, DUV Laser fundamentals, wafer handling systems and servo control systems

• The candidate must be resolved, yet a strong great teammate.

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

• Analytical and data analysis skills - Proficient with data analysis tools such as Power BI, JMP or Matlab

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation.