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Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred Qualifications
Group/Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
The field support team is looking for a mechanically inclined person looking for new opportunities to learn and enter the fast-paced semiconductor industry. This role will be part of a multi shift team that will provide direct response and recovery of our most critical systems at our customers facility.
Job duties
o Provide shift coverage to respond and recover critical systems at our customer locations
o Coordinate troubleshooting and data collection as part of the service organization
o Assures operational updates of KLA equipment are provided with clear status reporting to facilitate next steps in repair and recovery
o Represents the company to the customer and assumes accountability for customer satisfaction with KLA.
Minimum Qualifications
Desired skills
o Excellent communication, organizational, and interpersonal skills. Must be a good team player with proven skills in collaboration.
o Critical thinking and strong analytical skills: ability to collect and organize data to drive visibility to areas requiring follow-up and action.
o Should enjoy a challenging and fast paced environment
o Ability to balance multiple tasks and activities with limited direct supervision to deliver on time results
Minimum qualifications
o High school degree or equivalent.
o Demonstrated experience withmaintenance, repair, or troubleshooting
o User level experience with Microsoft office suite with special attention to excel capabilities
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.