Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
- Flexibility- Willing and able to work hours and days outside of the assigned work schedule. This cover shifts such as nights and weekends. Advance notice regarding change on work schedule shall be provided at the earliest opportunity but cannot be guaranteed at all times.
- Ability to interpret operation manuals to determine root cause of tool failures.
- Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
- Perform preventive maintenance with little supervision.
- Ordering, expedition and notifying customers or management when replacement of product is necessary.
- Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.